Privacy Policy

Last Updated: September 28, 2026

This Privacy Policy explains how Naviro ("we", "us", or "our") collects, uses, maintains, and discloses personal information when you visit, browse, or purchase home furniture from Naviro.us (the "Site").

1. Information We Collect

When you visit our store or purchase furniture pieces from our catalog, we collect certain categories of personal data to process orders, coordinate freight delivery, and improve your shopping experience:

Device and Browsing Information: IP address, browser type and version, operating system, time zone, referring URLs, pages viewed, search terms entered on the Site, and interactions with store features.
Order and Transaction Information: Full name, billing address, delivery address, contact phone number, email address, payment details (processed securely via PCI-compliant payment gateways), and order notes.
Customer Support Records: Communication history, support tickets, assembly inquiries, dimension clarification requests, and photographs submitted for damaged carton or defective part claims.

2. How We Collect Your Information

We collect personal data through:

Direct Interactions: When you create an account, place a furniture order, sign up for catalog notifications or newsletters, or contact our customer support team via email or phone.
Automated Technologies and Cookies: Small data files, including cookies, log files, and pixel tags, automatically record technical details regarding your equipment and browsing patterns as you interact with our website.

3. How We Use Your Information

We use the information collected for specific operational, customer service, and commercial purposes:

Order Processing and Fulfillment: To verify orders, process payments, schedule freight dispatches, generate carrier paperwork, print shipping labels, and send tracking information.
Freight and Delivery Coordination: To provide accurate contact details to freight carriers and delivery dispatchers so they can coordinate curbside appointment windows and drop-off notifications.
Customer Support and Claims: To answer assembly questions, dispatch replacement hardware or panels, and process returns or warranty claims.
Fraud Prevention and Security: To verify transaction integrity, protect against fraudulent orders, and safeguard the security of our store.
Store Optimization and Analytics: To evaluate catalog navigation, identify popular furniture categories, monitor site traffic trends, and optimize user experience.
Marketing Communications: With your explicit permission, to share new furniture arrivals, seasonal home sales, or design inspiration. You can unsubscribe at any time using the link at the bottom of our emails.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data strictly with trusted third-party service providers essential to fulfilling orders and operating our business:

E-Commerce Platform (Shopify): Our store is hosted on Shopify, which provides the technical infrastructure, secure database management, and checkout system.
Freight and Parcel Carriers: We share recipient names, delivery addresses, and contact phone numbers with freight and parcel carriers (such as FedEx, UPS, or regional freight carriers) to coordinate residential curbside deliveries and appointment confirmations.
Payment Processors: Payment transactions are handled directly through certified third-party payment gateways compliant with PCI-DSS security standards. We do not store complete payment card numbers on our servers.
Analytics Providers: We utilize tools like Google Analytics to evaluate site performance, visitor behavior, and marketing effectiveness.
Legal and Regulatory Compliance: We may disclose personal information if required to comply with applicable laws, subpoenas, court orders, or to protect the safety, legal rights, and property of our business and customers.

5. Cookies and Tracking Technologies

Cookies allow our Site to remember items placed in your cart, maintain account sessions, and analyze site traffic patterns. You can adjust your browser settings to refuse or delete cookies; however, disabling certain functional cookies may limit your ability to use core store features, such as the checkout process.

6. Data Retention

When you place an order on Naviro.us, we retain your order information for our internal business records, including accounting, tax, warranty verification, and legal compliance obligations, unless and until you request the deletion of this data, subject to statutory retention requirements.

7. Children's Privacy

Our Site and furniture products are intended for general adult audiences. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal data, we will take immediate steps to remove that information from our systems.

8. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or incomplete personal records.
The right to request deletion of your personal information, subject to mandatory recordkeeping requirements.
The right to opt out of promotional emails and marketing communications at any time.

To exercise any of these rights, please contact our support team using the information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be published directly to this page with an updated "Last Updated" date.

10. Contact Information

If you have questions regarding this Privacy Policy, our data handling practices, or wish to submit a data request, please contact our customer care team: