Shipping policy

Shipping Policy

Last Updated: September 28, 2026

Thank you for choosing Naviro. We specialize in quality home furniture designed to elevate your living, dining, and bedroom spaces. We are dedicated to ensuring your furniture arrives safely, securely, and in pristine condition. This Shipping Policy explains the fulfillment process, delivery timelines, costs, and terms applicable to all purchases made on Naviro.us.

Order Processing Time

All furniture orders undergo warehouse staging, inspection, and packaging verification before release. Orders are processed within 1 to 3 business days, Monday through Friday, excluding weekends and official U.S. federal holidays.

The daily order cut-off time is 5:00 PM Central Time (CT). Orders placed after 5:00 PM CT or over the weekend will begin processing on the following business day.

Shipping Rates and Delivery Estimates

We offer free standard ground and freight shipping on all furniture orders delivered to physical street addresses within the contiguous United States. There is no minimum purchase required.

Order Processing Time: 1 to 3 business days
Transit Time: 5 to 8 business days
Total Estimated Delivery Window: 6 to 11 business days

Delivery timeframes are realistic estimates and cannot be strictly guaranteed. Occasional carrier delays may arise due to severe weather conditions, seasonal freight volume surges, or regional logistical disruptions.

Shipping Coverage and Exclusions

We currently provide shipping services exclusively within the contiguous United States (the lower 48 states).

Due to freight dimension and transit constraints, we cannot deliver to:

P.O. Boxes
APO, FPO, or DPO military addresses
Alaska, Hawaii, Puerto Rico, or other U.S. overseas territories
International destinations outside the United States

Delivery Guidelines for Furniture Shipments

Depending on the size, weight, and fragility of your items, orders are delivered via standard parcel carriers (such as FedEx or UPS) or specialized regional freight carriers.

Curbside and Threshold Delivery: Standard freight delivery is performed as curbside or ground-level threshold drop-off. Delivery personnel will leave packaged cartons at your driveway, curbside, exterior porch, or building entrance. Drivers do not unbox, haul items up staircases, or provide in-home assembly.
Freight Scheduling Appointments: For oversized furniture pieces or palletized freight shipments, the freight carrier will contact you by telephone or email to arrange a scheduled delivery window. Please ensure your contact phone number and email address entered at checkout are accurate and reachable.

Order Tracking

Once your furniture shipment has been collected by the carrier, an automated shipping confirmation email containing your tracking number and carrier tracking link will be sent to the email address provided during checkout.

Please allow 24 to 48 hours for the carrier's tracking system to update and reflect initial transit scans.

Address Updates and Order Cancellations

If you need to change your delivery address or cancel an order, please contact our support team within 12 hours of placing the order.

Once an order has entered warehouse staging or has been transferred to a freight carrier, it cannot be canceled, redirected, or altered. Any rerouting, storage, or secondary transit charges resulting from an incorrect delivery address entered by the customer will be the responsibility of the customer.

Damaged, Defective, or Missing Shipments

Please inspect all outer cartons immediately upon delivery. If an exterior box shows noticeable damage, tears, crushing, or punctures, take clear photographs and note "Damaged Upon Delivery" on the carrier delivery receipt before signing.

If your furniture arrives damaged, defective, or with missing components:

Take clear photos of the shipping label, the damaged outer boxes, and the damaged interior parts.
Contact our customer service team within 48 hours of delivery at support@naviro.us with your order number and attached photos.
Our team will assess the claim within 1 to 2 business days and promptly arrange replacement hardware, components, or a full replacement shipment at no additional expense.