Refund policy

Return and Refund Policy

Last Updated: September 28, 2026

At Naviro, we take pride in the quality, craftsmanship, and design of our home furniture. We want you to feel confident in every piece you purchase for your living room, dining area, or bedroom. If you are not completely satisfied with your order, we provide a clear, fair, and structured return and refund process for all purchases placed on Naviro.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your furniture shipment is marked as delivered by the carrier to request a return. Return requests submitted after this 30-day window cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for a standard return, your furniture item must meet the following conditions:

The item must be unassembled, unused, and in its original, brand-new condition.
All original hardware packs, assembly instructions, protective foam, corner guards, and manufacturer packaging must be completely intact.
Once a furniture piece has been assembled, modified, stained, or altered, it is no longer eligible for a standard return.
The product must be free from scratches, dents, upholstery stains, pet hair, or odors.
You must provide a valid proof of purchase or your original Naviro.us order number.

Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

Furniture that has been assembled, mounted, or modified.
Clearance, floor-model, or liquidation items marked as "Final Sale."
Custom-ordered or personalized furniture items.
Gift cards.

How to Initiate a Return

Please follow these steps to begin the return process:

Submit a Request: Contact our customer service team by email at support@naviro.us or by phone at +1 901-674-3039. Please provide your order number, photos of the unassembled item in its original packaging, and the reason for the return.
Obtain Return Authorization: Once your request is reviewed and approved, our team will issue a Return Merchandise Authorization (RMA) number along with designated return warehouse instructions.
Pack and Ship: Repack the furniture securely into its original factory cartons with all interior foam and corner protection to prevent transit damage. Clearly mark the RMA number on the exterior carton label. For freight items, our team will coordinate a scheduled freight carrier pickup.

Please note: Items returned without prior authorization and an official RMA number will be refused at our warehouse dock and returned to sender.

Return Shipping Costs and Fees

Defective, Damaged, or Incorrect Items: If your furniture arrives damaged, defective, or with missing components, Naviro will cover all return shipping and freight expenses or ship replacement parts/units at no cost to you.
Customer Remorse Returns: If you change your mind, ordered the wrong size, color, or style, or if the furniture does not fit through your doorways or room dimensions, the customer is responsible for actual return freight and parcel shipping costs.
Restocking Fees: Due to the specialized palletizing, staging, and handling required for heavy furniture, customer remorse returns are subject to a 15% restocking fee, which will be deducted from your total refund amount.

Damaged, Defective, or Incomplete Shipments Upon Arrival

We thoroughly inspect and secure all furniture before transit. However, freight handling can occasionally result in damage.

Please inspect all cartons upon arrival before signing carrier delivery receipts:

If visible box damage is present, note "Damaged Upon Delivery" on the freight receipt before signing.
Take clear photographs of the damaged carton, the shipping label, and the specific damaged furniture panel, leg, or hardware piece.
Email our support team within 48 hours of delivery at support@naviro.us with your order number and attached photos.
Our support team will review the claim within 1 to 2 business days and arrange expedited replacement hardware, replacement panels, or an entire replacement unit at no cost.

Refund Process and Timelines

Once your returned furniture arrives at our authorized facility, our inspection team will examine the package within 3 to 5 business days to verify that the piece is unassembled, undamaged, and complete.

Refund Decision: You will receive an email confirmation regarding the approval or rejection of your refund.
Refund Issuance: Once approved, your refund (minus applicable return freight and restocking fees for remorse returns) will be credited automatically to your original payment method.
Posting Time: It typically takes 5 to 10 business days for your banking institution or card issuer to post the funds to your account statement.

Exchanges

Because furniture pieces involve freight transport and variable inventory, we do not process direct exchanges. The fastest way to obtain a different piece is to initiate a return for your original unassembled item. Once approved, you may place a new order on Naviro.us for your preferred furniture item.